| 1. Material Definition | Stone specification | Define marble type, finish, nominal thickness, slab dimensions, acceptable color variation, veining direction, resin repair tolerance, and intended application before requesting quotations. | Attach a signed technical specification and reference photographs to the purchase agreement. State whether photographs are illustrative or contractually binding. | Approve a physical sample or production block reference. Natural variation should be classified as acceptable, reviewable, or rejectable. | 3–7 calendar days |
| 2. Supplier Shortlisting | Source-region comparison | Compare quarry availability, processing capacity, export experience, port access, local holidays, geopolitical exposure, and replacement capability across at least three source regions. | Collect legal entity details, quarry or processor authorization, technical certificates, export documents, insurance arrangements, and recent quality records. | Use a documented scorecard covering quality consistency, capacity, financial stability, response time, and corrective-action performance. | 1–3 weeks |
| 3. Quotation and Costing | Landed-cost model | Calculate material price, processing, crating, inland transport, port charges, ocean freight, insurance, customs duties, taxes, destination handling, local delivery, and possible breakage allowance. | Require separate pricing for slab value, packing, freight, documentation, inspection, and destination charges. Define currency, quotation validity, and exchange-rate treatment. | Compare quotations using the same slab yield, thickness, finish, loading method, and delivery term; otherwise prices are not directly comparable. | 3–10 business days |
| 4. Contract Management | Commercial clauses | Include product description, quantity, tolerances, packing standard, delivery schedule, payment milestones, title transfer, risk transfer, claims procedure, and replacement obligations. | Use a precise Incoterms® 2020 rule and named place. Incoterms® defines delivery responsibilities but does not replace quality, payment, or warranty clauses. | Link final payment to approved inspection and complete shipping documents rather than shipment alone. | 1–2 weeks |
| 5. Pre-Production Approval | Production readiness | Confirm quarry block selection, slab layout, thickness, surface finish, edge protection, resin treatment, labeling, and packing configuration before mass processing. | Issue an approved production instruction showing slab numbers, dimensions, finish, and inspection checkpoints. | Review a block or first-production sample where color matching and vein continuity are commercially important. | 5–15 business days |
| 6. Pre-Shipment Inspection | Quality checkpoints | Inspect quantity, dimensions, thickness, flatness, finish uniformity, visible cracks, filled areas, stains, edge damage, labels, and crate condition. | Record inspection results with slab identification, photographs, packing-list references, and signed nonconformity reports. | Use calibrated measuring tools where dimensional tolerances are contractual. Photograph every slab or an agreed statistically representative sample. | 1–3 days |
| 7. Packing and Container Loading | Protection and payload | Use strong A-frame or equivalent slab supports, separators, moisture protection where appropriate, edge guards, blocking, bracing, and shock-resistant labeling. | Specify crate dimensions, fumigation or treatment requirements where applicable, gross weight, net weight, package count, and loading sequence. | Verify container condition, weight distribution, lashing, seal number, and loading photographs. Confirm the shipment remains within the carrier and road-transport weight limits. | 1–4 days |
| 8. Export and Ocean Shipping | Transit planning | Allow for port congestion, vessel schedule changes, transshipment, customs clearance, weather disruption, and destination handling when setting the delivery date. | Prepare commercial invoice, packing list, transport document, certificate of origin when required, insurance certificate, customs classification, and any required treatment documents. | Track container milestones from gate-in through loading, transshipment, arrival, customs release, and terminal pickup. | Ocean transit commonly 3–8 weeks, route dependent |
| 9. Destination Clearance | Import compliance | Confirm tariff classification, importer-of-record responsibilities, customs valuation, applicable duties and taxes, port storage rules, and document deadlines before arrival. | Ensure all names, quantities, weights, values, origin details, and container numbers match across the commercial and transport documents. | Pre-clear documents before vessel arrival where permitted. Monitor free-time expiry to reduce demurrage and storage exposure. | 2–10 business days after arrival |
| 10. Final Delivery | Jobsite receiving | Confirm unloading equipment, access width, road restrictions, delivery appointment, indoor or covered storage, stable supports, and protection from moisture and impact. | Use a delivery receipt that records crate condition, seal condition, shortage, visible damage, and reservations for concealed damage. | Inspect crates before opening, record unboxing photographs, count slabs, compare identification labels with the packing list, and report damage within the contractual claim period. | 1–5 business days after clearance |
| 11. Claims and Replacement | Dispute resolution | Separate transport damage, packaging failure, manufacturing defect, natural variation, installation damage, and incorrect specification when assessing a claim. | Define notification deadlines, evidence requirements, survey responsibility, credit or replacement options, return arrangements, and governing law. | Preserve damaged packaging and materials until the carrier, insurer, or seller completes its review. Do not dispose of evidence prematurely. | Initial notice commonly within 3–7 days of receipt; contract controls |
| 12. Project Closeout | Performance review | Measure delivered quantity, breakage rate, on-time delivery, inspection pass rate, documentation accuracy, claim value, and replacement lead time. | Close the purchase order only after approved delivery records, final invoices, customs files, inspection reports, and claims documentation are complete. | Retain slab photos, batch information, installation notes, and unused pieces for future matching or repair work. | 1–2 weeks after final acceptance |